Returns & Refunds
At Drysure North America, operated by Abominable Supply, LLC, we want you to be completely satisfied with your purchase. If something isn’t right with your order, we’ll do our best to make it right.
Our returns and refund process applies exclusively to Drysure products, whether purchased by individual consumers or through our authorized wholesale partners.
1. Drysure Consumer Orders
We accept returns on most Drysure products within 30 days of delivery, provided the following conditions are met:
- Items must be unused and in original condition
- All original packaging and inserts must be included
- Proof of purchase is required
To initiate a return, please email team@abominablesupply.com with your order number and a brief description of the issue. Once your return is approved, we’ll send detailed return instructions.
Please note:
- Customers are responsible for return shipping costs unless the item was damaged, defective, or incorrect upon arrival.
- Returned items must be sent using a trackable shipping method.
2. Wholesale & Dealer Orders (B2B)
For authorized retailers and wholesale partners, returns are handled differently than consumer purchases.
Order Accuracy & Damages
- Please inspect all shipments upon delivery.
- Any order discrepancies, shortages, or damaged goods must be reported to us within 7 business days of receipt.
- After this window, we may be unable to process claims.
Returns of Unsold Merchandise
- Wholesale and bulk orders are not generally eligible for return unless specifically agreed upon in advance.
- Exceptions may be granted at our discretion. Please contact us directly to discuss any special circumstances.
Freight Damage
- If a shipment is damaged during transit, note this with the carrier at the time of delivery and notify us immediately.
- We’ll work with the carrier and our logistics partners to resolve the issue promptly.
For wholesale return questions, contact team@abominablesupply.com with your account or PO number.
3. Refunds
Consumer Orders:
Once we receive and inspect your return, we’ll notify you by email regarding the status of your refund. If approved, a refund will be issued to your original payment method.
Please allow 5–10 business days for the refund to appear on your statement after processing.
Wholesale Orders:
Approved wholesale return credits or refunds will be issued in the form agreed upon with your account manager (for example, credit toward a future order or refund to the original payment method). Processing times may vary depending on order size and payment terms.
4. Questions
Need help with a return or refund? Our team is here to help.
Whether you’re a skier ordering for personal use or a retailer restocking your shelves, you can reach us anytime at team@abominablesupply.com.